Refund Policy
Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible under our standard return policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@qalicommerce.com.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted under our standard return policy.
You can always contact us with any return questions at info@qalicommerce.com.
This policy does not limit any mandatory rights you have under applicable consumer protection laws.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Please include your order number, a description of the issue, and clear photos where possible when contacting info@qalicommerce.com.
Exceptions / non-returnable items
Certain types of items cannot be returned under our standard return policy, including perishable goods, custom products such as special orders or personalized items, and sealed personal care or beauty products that have been opened and cannot be returned for health or hygiene reasons.
We also do not accept voluntary returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards under our standard return policy, except where required by applicable law.
These exclusions do not affect your statutory rights regarding faulty, damaged, or incorrectly supplied items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Where EU consumer withdrawal rights apply to your purchase, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, contact infor@qalicommerce.com with a clear statement that you wish to cancel your order. You must send the goods back within 14 days after notifying us.
You may inspect the goods as you would in a shop. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. Our standard return conditions do not restrict this statutory right.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days, unless applicable law requires an earlier refund.
For qualifying EU withdrawals, we will refund your payment, including the cost of standard outbound delivery, within 14 days of being informed of your cancellation. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at infor@qalicommerce.com.