Shipping Policy
Shipping Policy
At Qali Commerce, we aim to deliver your order safely and efficiently. Please review the shipping information below before placing your order.
Order processing
Orders are processed after payment has been confirmed. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information, where available.
If there is an issue with your order or we need additional information, we will contact you using the details provided at checkout.
Shipping rates and delivery availability
Available shipping destinations, shipping options, and applicable charges are displayed at checkout before you complete your purchase.
Please ensure that your delivery address is within our supported shipping areas.
Delivery times
Delivery times vary depending on your location, the shipping method selected, and carrier availability. Any delivery estimates provided at checkout or in your order confirmation are estimates and are not guaranteed.
Processing or delivery may take longer during busy periods, public holidays, or unexpected carrier disruptions. If your order is delayed, please contact us at info@qalicommerce.com for assistance.
Order tracking
If tracking is available for your shipment, we will email your tracking details once your order has been dispatched.
Tracking updates may not appear immediately while the carrier processes your package. If you have questions about tracking your order, contact info@qalicommerce.com.
Shipping address
Please check that your shipping address and contact details are complete and accurate before placing your order.
If you need to correct your address, contact us as soon as possible at info@qalicommerce.com. Changes may not be possible once an order has been processed or dispatched.
If a package is returned because of an incorrect or incomplete address, we will contact you to discuss the available options and any applicable redelivery charges.
International shipping and customs
Where international shipping is available, your order may be subject to customs checks, import duties, or local taxes.
Unless these charges are included at checkout, they may be payable by the recipient. Customs processing may also affect delivery times.
Delayed or missing packages
If your order has not arrived within the estimated delivery period, please check your tracking information and contact us at info@qalicommerce.com with your order number.
If tracking shows your package as delivered but you cannot locate it, check with household members, your building reception, or nearby delivery locations, then contact us. We will help investigate with the carrier and work toward an appropriate resolution.
Damaged or incorrect items
Please inspect your order upon delivery. If an item arrives damaged or you receive an incorrect item, contact info@qalicommerce.com as soon as possible.
Include your order number, a description of the issue, and clear photos of the item and packaging where possible so we can review the issue and assist you.
Returns and refunds
For information about return eligibility and refunds, please refer to our Return and Refund Policy.
Contact us
For questions about shipping or your delivery, please contact us at info@qalicommerce.com.