Terms and Condition
Terms and Conditions
Overview
Welcome to Qali Commerce. Throughout this website, the terms “we,” “us,” and “our” refer to Qali Commerce.
These Terms and Conditions govern your use of our website and purchases from our store. Please read them carefully before placing an order. Our Shipping Policy and Return and Refund Policy also apply to your purchases.
Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our products. Purchases made through this website are between you and Qali Commerce.
Use of our website
You must be legally able to enter into a purchase agreement under the laws applicable to you, or use our store under the supervision of a parent or legal guardian.
You agree to use our website only for lawful purposes. You must not misuse the website, attempt to access restricted systems, introduce malicious software, or interfere with other customers’ use of the store.
Product information
We aim to provide accurate product descriptions, images, prices, and availability information.
Product colours may appear differently depending on your screen and display settings. Please review the product description, dimensions, materials, compatibility details, and any usage instructions before purchasing.
These display differences do not affect your rights if a product is faulty or materially different from its description.
Prices and payments
Prices are displayed in the currency indicated on our website. Applicable shipping charges, taxes collected at checkout, and discounts will be shown before you complete your purchase.
Prices and promotions may change for future purchases. Such changes will not alter the price of an order we have already accepted.
You agree to provide accurate billing information and use a payment method that you are authorised to use.
Orders and availability
All orders are subject to product availability and payment verification. An automated order acknowledgement confirms that we have received your order; it does not, by itself, confirm acceptance. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier.
If we cannot fulfil your order because an item is unavailable, payment cannot be verified, or there is a reasonable concern about fraud, we will contact you where possible. Any payment collected for an order we cancel will be refunded.
Errors and corrections
Occasionally, our website may contain an error relating to a product description, price, promotion, or availability.
If an error affects your order, we will contact you to explain the issue and, where appropriate, offer the choice of proceeding with the corrected information or cancelling for a refund. We will not charge a higher amount without your agreement.
Shipping and delivery
Please refer to our Shipping Policy for information about delivery availability, shipping charges, tracking, and delivery issues.
Delivery estimates are not guaranteed unless expressly stated otherwise. If a delay occurs, contact us so we can assist you. Nothing in these terms removes any rights or remedies you may have regarding delayed or failed delivery.
You are responsible for providing a complete and accurate shipping address. Please notify us promptly if you need to request a correction.
Order changes and cancellations
If you need to change or cancel an order, contact info@qalicommerce.com as soon as possible and include your order number.
We will try to accommodate your request, but changes may not be possible once an order has been processed or dispatched. This does not affect any cancellation or withdrawal rights provided by applicable law.
Returns and refunds
We offer a 7-day standard return request period from the date you receive your item, subject to the eligibility requirements and exceptions in our Return and Refund Policy.
Please review that policy for return instructions, damaged or incorrect items, exchanges, and refund processing.
Where applicable law provides additional rights, including qualifying EU withdrawal rights, those rights take precedence over our standard return conditions.
Promotions and discounts
Promotional offers are subject to the conditions stated with each offer, including any eligibility requirements, expiry dates, or product exclusions.
Discount codes must be applied as instructed. Offers can only be combined where expressly permitted.
Product use
Please use products according to their descriptions, labels, instructions, and safety warnings. Check compatibility and suitability for your intended use before purchasing.
If you are unsure about a product, contact us before placing your order. This provision does not limit our responsibility for faulty, unsafe, or incorrectly described products under applicable law.
Accounts and customer information
You agree to provide current, accurate contact, billing, and delivery information.
If you create an account, keep your login details secure and notify us if you suspect unauthorised access. We may restrict accounts involved in fraud, unlawful activity, or serious misuse of our website, without affecting obligations relating to existing purchases.
Intellectual property
Website content, including our branding, original text, graphics, and designs, belongs to Qali Commerce or its respective owners and licensors.
You may view and use the website for personal shopping purposes. You may not reproduce or commercially exploit protected content without permission, except where permitted by law.
Reviews and submissions
If you submit a review or other content, it must reflect your honest experience and must not contain unlawful material, misleading claims, or content that infringes another person’s rights.
You give us permission to display your submitted review and accompanying content for the purpose for which it was provided. We may remove spam, abusive content, or submissions that violate these terms, but will not remove reviews solely because they express a negative opinion.
Third-party links
Our website may contain links to third-party websites or services. These websites have their own terms and privacy practices.
A third-party link does not change our responsibilities to you for purchases made directly from Qali Commerce.
Privacy
Please refer to our Privacy Policy for information about how personal information is collected, used, and shared when you visit our website or place an order.
Liability and consumer rights
We are responsible for our products and services as required by applicable law.
Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, or removes any mandatory consumer rights, guarantees, or remedies.
Changes to these terms
We may update these Terms and Conditions from time to time. Updated terms will be posted on this page and apply to future use and purchases.
The terms applicable when you placed your order will continue to govern that purchase, unless a change is required by law or agreed with you.
Applicable law and disputes
Applicable law will determine the legal rights and obligations relating to your purchase. Nothing in these terms deprives you of mandatory consumer protections or rights to bring a claim in a court available to you under applicable law.
If you have a complaint, please contact us first so we can review the issue and work toward a resolution.
Contact us
For questions about these Terms and Conditions or your order, please contact:
Qali Commerce
Email: info@qalicommerce.com